Bluehost Customer Service Team Wins 2023 BIG Excellence in Customer Service Award

JACKSONVILLE, Fla. — April 12, 2023: Bluehost, a trusted web hosting provider specializing in WordPress, today announced its Customer Service team has been named a winner in the 2023 BIG Excellence in Customer Service Awards  for ‘Organization of the Year,’ presented by the Business Intelligence Group. Bluehost’s Customer Service [CS] team is passionate about helping its customers find success with their digital presence.

The Bluehost Customer Service team focuses on doing everything it can to help small business owners get off on the right foot and embark confidently on their online journeys. When it comes to a customer’s experience, the onboarding process is key. To kick off, Bluehost engages customers early and asks detailed questions to understand their online needs and goals. Bluehost has created an entire team dedicated to new customers to assist them with the basics, from creating domains to setting up email and choosing the right CMS (Content Management System). As many customers leverage WordPress too, the team also helps with theme and plugin installation, enabling users to create a highly curated site. Bluehost makes sure to provide all the plugins that users may need, handpicked and designed by WordPress experts. 

The Bluehost Customer Service team has received consistently high customer satisfaction scores because of these onboarding interactions and has increased bookings year after year. This growth in sales is a direct result of Bluehost’s vested interest in customers’ online success. To further assist customers, the Bluehost Customer Service team started a VOC (Voice of the Customer) program to amplify customer sentiment and fuel company decisions. The information and feedback are captured and reviewed to better understand customer issues and prioritize work with Bluehost’s Product and Engineering teams. The CS team also noticed customers asking domain questions, so Bluehost put educational resources within our product so as customers access domain areas of their account and make changes, they’re now educated along the way and empowered to navigate these changes with confidence.

The Excellence in Customer Service Awards celebrate those who are winning by supporting their own customers and those who are developing the tools to help others find success via superior performances. Organizations from across the globe submitted their teams’ work for consideration in the BIG Excellence in Customer Service Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions. This annual business awards program recognizes those who are helping companies better communicate with their customers to provide a differentiated level of customer service.

Bluehost offers a stable and feature-rich platform for customers. By more deeply engaging with customers and procuring feedback, the CS team has transformed for the better over the past year. Bluehost’s Customer Service team will continue empowering customers to create their dream digital presence.

About Bluehost

Bluehost is the leading web hosting solutions provider specializing in WordPress. Since its founding in 2003, Bluehost has been trusted by millions of people because it makes building, growing, and managing successful WordPress websites easy. Bluehost delivers a suite of WordPress solutions designed with the perfect mix of guidance, tools, and expertise to build a professional website. Bluehost is a part of the Newfold Digital family of brands. For more information on Bluehost, visit Bluehost.com.

About Newfold Digital

Newfold Digital is a leading web and commerce technology company serving nearly 7 million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, our portfolio of brands includes: Bluehost, CrazyDomains, HostGator, Network Solutions, Register.com, Web.com, Yoast and many others. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. Learn more about Newfold Digital at Newfold.com.

About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.